Age limit of the applicants should be 18 to 28 Years (i.e. born not earlier than 2.7.1981 and not later than 1.7.1991).
Applicants should have three years graduation course in any discipline from a Govt. Recognized University, with minimum 50% marks and computer literacy (Certificate in Computer Appreciation Course of a minimum 6 weeks duration course from reputed Computer Training Institute.
CRA entails interaction with the commuters at Customer Care Centres (CCC) and looking after the affairs of Metro Stations including operation control centres in shift duty including night shift.
Selection process includes four phases:-
Written examination (Two papers)
Medical Examination in A-1 Category
Syllabus for Entrance Exam for the post of Customer Relations Assistant in DMRC:-
Comprehension test, Common Errors, Cloze Test, Jumbled Sentences, Synonyms Antonyms, and Sentence Improvement.
Traditional General Awareness, Non Traditional General Awareness, History & Culture, Geography, Economy, Finance & Commerce, and General Science.
Verbal Section , Alphabet ,Analog & Similarity , Classification, Arranging words in meaningful order, Coding – Decoding , Series, Blood Relationship ,Symbols & Notations, Distance & Direction , Schedule Date / Time / Day, Venn Diagram ,ranking / arrangement, Statement & Assumptions ,Statement & Conclusions ,Syllogism , Cube & Dice ,Trends & Operations ,Problem Solving ,Non Verbal Section ,Series ,Classification ,Analogy ,Paper Folding & Cutting ,Water Image & Mirror Image.
Cube and Dice root, Number System ,Square & Square root, Simplification ,Surds & Indices, HCF & LCM ,Average , Percentage ,Ratio & Proportion , Partnership , Allegation or Mixture ,Time and Work ,Time and Distance , ,Compound Interest, Simple Interest, Area of Plane Figures, Volume and Surface Area ,Geometry (Lines and Angles) ,Polygons, Quadrilaterals , Circles ,Measurement of Angles , Height & Distance.
Paper II :-
It will consist of subjective type questions on Comprehension, Paragraph Writing, Essay and questions on Science & Technology matter, in English Medium to judge the applicant’s comprehension skills & test of English language.
Paper-I and Paper-II, to be held on the same day in the same centre
Those applicants who clear the written examination will be called for psycho test, interview and medical examination
1/3rd marks will be deducted for every wrong answer
NAM INSTITUTE provides you the coaching for:
Coaching Duration: 3 Months (Weekdays) Or 4 Months (Weekends)
Coaching Mode: Weekdays (Mon-Fri) Or Weekends (Saturday-Sunday)
Class Duration: 3 Hours/day for Weekdays Or 5 Hours/day for Weekends